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Customer Care

OUR PROMISE

Our highest priority is to provide quality products and excellent personal service to our valued customers. If you have a concern about your order, please contact us so that we can fix the situation promptly.

ORDERS

Online product orders are typically processed and shipped between 2-3 business days. Sometimes processing may take longer, however, depending on our ability to meet the prevailing order volume. We do our best to keep popular items in stock, but from time to time certain items are on backorder. In the event of a possible shipping delay, we will inform you via email as soon as possible.

SHIPPING

Anchor Point Paper Co. ships all domestic orders via UPS or USPS. Unfortunately we are not able to make international shipments at this time.

PAYMENT

Anchor Point Paper Co. accepts Visa, MasterCard, American Express and Discover. If you would like to get in touch with us about a different billing method please feel free to contact us.

SALES TAX

Anchor Point Paper Co. is not required to collect sales tax on orders outside of the state of Maryland. For all Maryland orders a sales tax of 6% does apply.

RETURN POLICY

Unused and unopened orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. This does not apply to personalized orders.

A 50% deposit is taken to personalize custom orders and this deposit cannot be refunded once proofs are issued. In addition, personalized orders may not be cancelled or refunded once final proofs have been approved. Upon final approval of your proof, Anchor Point Paper Co. cannot accept returns or issue refunds due to any and all errors (such as misspelled words, etc). By approving your final proof, you accept responsibility for the information and layout as shows. If errors are discovered after proof approval, Anchor Point Paper Co. is required to charge for a reprint.

PRIVACY POLICY & SECURITY

We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary.