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FAQs

Q: How long does it take for my order to ship?

A: Standard orders are typically processed between 2-3 business days. Please email us if you have any questions about your order. 

Q: Do you ship internationally?

A: Unfortunately at this time we do not offer international shipping.

Q: What is your return and refund policy?

A: Unused and unopened orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. This does not apply for personalized orders.

50% of all personalized orders are non-refundable after order confirmation. In addition, personalized orders may not be cancelled or refunded once final proofs have been approved. Upon final approval of your personalized order we cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.

Q: Do you offer your products wholesale?

A: We hope to provide our products wholesale in the near future. Contact us if you're interested in becoming a stockist.

Q: Do you offer gift wrapping services?

A: At this time we do not offer gift wrapping but we hope to provide this service in the near future.

Q: Do you charge sales tax?

A: Anchor Point Paper Co. is not required to collect sales tax on orders outside of the stat of Maryland. For all Maryland orders a sales tax of 6% does apply.

Q: Is my transaction secure?

A: We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary.

Q: Are you environmentally friendly?

A: Anchor Point Paper Co. commits to being as efficient and environmentally friendly as possible. Our stationery is printed on FSC certified stock paper, all of our paper scraps are either recycled or reused for packaging, and we use local vendors whenever possible.

Q: Do you design for events other than weddings?

A: Yes! We are not limited to weddings even though most of our work is custom invitations. We've previously done projects ranging from logo design to editorial pieces. We are open to any work that you have in mind and offer full print design studio services. 


Personalized & Wedding Invitation FAQs

Q: When should I contact you to get my order started?

A:  It’s always better to have more time than not enough so contact us as soon as your wedding date and venue are set! For collection save the dates and invitations we recommend starting the process three months prior to your mail date. For custom designs, starting the process four to six months prior to your mail date is ideal timing. 

Q: How does the order process work?

A: Once you place your personalized stationery order we will get in touch with you to confirm the order and collect any additional information we may need from you (wording, pictures, etc.). Once we have everything we require, your template will be designed and you’ll be sent a proof via email. After signing off on the proof, we will send your project to print and you will be notified when it’s ready to ship. The wedding process is much more extensive and will be explained in further detail once you are booked in as a client. Once the contract is signed and the deposit is paid we will send you a Word document to fill out with any wording and design information. Production typically takes about 10-15 business days from final proof approval and will ship as soon as everything is ready.  

Q: How do I place an order?

A: The first step is to complete our inquiry form so let's start there!

Q: What is the minimum quantity I can order?

A: The minimum quantity for orders is 25. Any quantity under the minimum will be charged a Below Minimum fee.

Q: How many extra save the dates or invitations should I order?

A: It is very expensive to go back to print for small quantities so be sure to order enough extras upfront. Our recommendation is to pad your stationery order by 10-20%.

Q: How are your products priced?

A:  Most of our products start with base pricing for the set and a list of “optional add-ons” that can be explored during the design process. We want you to be able to pick and choose between the bells and whistles most important to you.

Q: Do you offer letterpress options?

A: Some of our templates will be available in letterpress and we plan to offer more in the future. Please see the description of each set to find out if it’s available in letterpress.

Q: What can I do to keep costs down?

A: There are a couple of ways to keep costs down when it comes to your wedding stationery. If you’re hosting multiple weekend events, consider including invitations to those events within your main invitation set. This will save on all the costs associated with an additional mailing. If you’re on a budget, consider our collection invitations. There are a lot of wonderful options to choose from that do not require custom design work.

Q: Are the quantities and optional add-ons in the design agreement set in stone, or can those items be changed?

A: The design agreement is by no means set in stone! It is just a good starting place for both parties. If you decide against envelope liner or change your quantity after the contract is signed, no problem, those items can be updated along the way.

Q: Will I see a proof?

A: Of course! We will get in touch with you after you place your order regarding your wording and layout. A proof will be emailed to you after everything is finalized, and your approval will be required before the order gets sent to print. We do encourage our wedding clients to get us their information as soon as possible in case we have any questions about the design. 

Q: How many rounds or revisions will I receive on my proofs?

A: The number of rounds of revisions included in your pricing is dependent upon the design package you choose. For collection designs, you will receive your initial round of proofs and one round of revisions. This gives you one opportunity to make changes before you receive your final proofs. For custom designs, you will receive your initial round of proofs and three rounds of revisions. There will be a charge for each additional proof depending on the amount of design time required. 

Q: I've got my final proof. What items should I be looking for before approving to print?

A: Checklist of important items to review on your final proof:
• Are all names, titles, addresses, places, times, locations and dates correct? Please check spelling and punctuation as well.
• Is your final quantity correct?
• Are the ink, paper and envelope colors correct?
• Is the printing method(s) correct?
• Are all of the elements included in your stationery suite visible in the proof?
• Do your proofs include an inner envelope if you requested one?
• Are you comfortable with the size of each paper element in the proof? Sizes are stated under each item in the proof. 

Q: Will I receive a hard copy sample before printing?

A: No, you will not receive a hard copy sample of your stationery before printing. The set up costs associated with printing are high, so it is cost prohibitive to print just one sample. 

Q: How do I know when my order will ship?

A: Your client timeline will give you an approximate shipping date for your order. This date will be confirmed once your printed materials are completed. We’ll send you an email to confirm your ship-to address along with any special instructions required for shipment, for example, no signature required.

Q: What shipping options do you offer?

A: Our standard shipping method is UPS Ground. However, you will be notified when your order is ready to ship and will have the opportunity to choose expedited shipping at that time if you prefer to ship your order faster. You will be responsible for all shipping costs to you.

Q: Do you offer rush services?

A: Due to requirements for proofing and quality production, rush orders are not available. 


Customization

Q: What is the difference between collection and custom designs?

A: “Collection” is when you choose an existing design that is listed in our collection of invitation designs. You can change the fonts, colors and wording on these designs for no added fee. This is our most budget-friendly category. “Custom” is our start-from-scratch option. It’s the ultimate in personalization, but also the most expensive.

Q: Where do I submit my wording?

A: Once you place your order, we will get in touch with you by email to either collect your wording or assist you in writing it. It is important that you provide the best email address to reach you.

Q: What colors do you offer?

A: Only certain sets have the options of choosing custom colors. Please view each item’s description to find out on which sets this is offered. For custom invitations the color possibilities are endless! You are welcome to send us an uncoated Pantone color, a fabric swatch, a paint chip or a description of your color palette. For digitally printed items, it can be difficult to achieve a perfect color match. We’ll do our best to match your color as closely as possible, but color matches cannot be guaranteed.

Q: What fonts do you offer?

A: You can choose from the variety of fonts listed in our Design Catalog. If you would like to use a font we don’t offer, please provide us with a legal font file.

Q: What kind of paper do you print on?

A: Our standard paper stock for flat printing is 110lb. cover stock with a soft, smooth finish. Paper is available in white, natural white, or cream. We also offer specialty papers by request. Please contact us for a quote.

Q: Can I order samples?

A: Yes, sample packs are available for $5 to cover our shipping costs. Samples are not available for all of our invitations sets, but we’ll do our best to send you samples similar to the designs you’re interested in. Samples are generally shipped through USPS the next business day after you place an order. If you need your samples expedited, please let us know. Shipping charges will be incurred. If you’d like to order some please contact us. 


Postage & Mailing

Q: When should I mail my save the dates?

A: Save the dates are generally mailed 5-10 months prior to the wedding date. 5-7 months is suggested for weddings with few out-of-town guests. 7-10 months is suggested for weddings with lots of out-of-town guests or destination weddings.

Q: When should I mail my wedding invitations?

A: Invitations are typically sent out 6-8 weeks before the wedding date. 8-10 weeks is suggested for weddings with lots of out-of-town guests or destination weddings. Always keep in mind the time it will take to stuff, stamp, and address your envelopes.

Q: What is hand canceling?

A: Hand canceling is when the post office stamps a seal over the postage as opposed to running the envelope through a machine. If you can convince your local post office to do this for you, we highly recommend it. It will help ensure your invitations arrive in the best condition possible.

Q: How much postage will my invitations require?

A: On average, our save the dates range from 46 cents to $1 in postage while our wedding invitation sets range from $1-$2 in postage. You should always confirm the final postage amount with the local post office from where you plan to mail. Two important items to remember when mailing: stamp the reply envelopes in your invitation set as a courtesy to your guests and all square sizes require 20 cents extra postage.


Policies

Q: What are your payment terms?

A: A 50% deposit is required before your design proofs are started. This deposit amount will be outlined in your design agreement. Your deposit is non-refundable, but will be applied to your final invoice. You will receive a final invoice with your printed materials and your balance will be due within 30 days of receipt of this invoice.

 Q: Where should I mail checks?

A: Please mail all checks to:
Anchor Point Paper Co.
314 Sarahrose Court
Severna Park, Maryland 21146

Q: What if I need to cancel my personalized order?

A: After placing your personalized order we will email you to confirm the details of your order. Once you confirm the details are correct, your order is non-refundable.

Also, please note that upon final approval of your personalized order we cannot accept returns due to any and all errors (such as misspelled words, etc). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint. 

Q: What if I’m not happy with my final product?

A: There shouldn’t be any surprises with your final product since we do our best throughout the process to make sure you know exactly what you are getting from Anchor Point Paper Co. However, we want you to love your stationery so if something doesn’t seem right, call us to discuss.